1. Detailed description of goods and/or services

Nordic Canna (Pty) Ltd is a business in the agricultural industry that produces and sells quality, organic soil, compost and worm related products.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of a tracking number.

3. Export restriction

The products offered on this website are only available to South African customers.

4. Return and Refunds policy

The provision of goods and services by Nordic Canna (Pty) Ltd is subject to availability. In cases of unavailability, Nordic Canna (Pty) Ltd will refund the client
in full within 30 days. Cancellation of orders by the client won’t attract any administration fee, provided the items ordered haven’t been shipped yet.

5. Customer Privacy policy

Nordic Canna (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards, SnapScan, MasterPass, Visa Checkout, Zapper, Instant EFT, MobiCred or by bank transfer into our bank account, the details of which will be provided during checkout.

7. Card acquiring and security

Card transactions will be acquired for Nordic Canna (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Nordic Canna (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Nordic Canna (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Nordic Canna (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Nordic Canna (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Nordic Canna (Pty) Ltd based in South Africa trading as
Nordic Canna and with registration number 2018/632811/07

14. Nordic Canna (Pty) Ltd company details

Physical Address: 44 Lochiel Road, Sunnydale, Cape Town, South Africa, 7975
Email: info@nordiccanna.co.za
Telephone: 021 785 6817

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